FAQ's
Welcome to the X allam For Her Frequently Asked Questions (FAQs) page. Below, you'll find answers to some of the most common questions our customers ask. If you don't find what you're looking for, feel free to contact our customer service team.
1. Ordering and Payment
Q: How do I place an order?
A: Simply browse our collections, select the items you wish to purchase, choose your size and color (if applicable), and add them to your cart. Once you're ready, proceed to checkout, where you'll be guided through the payment and shipping process.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and other major credit and debit cards. All transactions are secured and encrypted for your safety.
Q: Can I modify or cancel my order after it has been placed?
A: Orders can be modified or canceled within 24 hours after being placed. Please contact our customer service team as soon as possible to request changes. Once an order has been processed or shipped, it cannot be modified or canceled.
2. Shipping and Delivery
Q: What are your shipping options?
A: For now, We offer standard shipping option. Shipping costs and estimated delivery times will be calculated at checkout based on your location.
Q: How long will it take to receive my order?
A: Processing/Production times are typically 3-7 business days, and delivery times depend on the chosen shipping method and your location. During peak seasons, processing times may be longer. You will receive tracking information once your order has been shipped.
Q: Why was my order shipped in multiple packages?
A: To ensure faster delivery, items may be shipped from different storage locations, resulting in multiple packages.
3. Returns and Exchanges
Q: What is your return policy?
A: We offer returns within 14 days of receipt for items in their original condition. Please review our Returns & Exchanges Policy for detailed information on eligibility and the return process.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer service team with your order number and reason for return attached with a picture shows the reason. We will provide you with return instructions and a return authorization.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Q: Can I exchange an item for a different size or color?
A: Yes, exchanges are possible if the desired size or color is available. If not, we will offer you a refund or store credit. Please initiate an exchange within 14 days of receipt.
4. Products and Sizing
Q: How do I know which size to order?
A: We provide a detailed size guide page to help you find the perfect fit. If you need additional assistance, our customer service team is happy to help.
Q: Are the colors of the products exactly as shown in the images?
A: We strive to display product colors as accurately as possible. However, due to variations in screen settings, the actual color may differ slightly from what you see on your screen.
Q: Do you restock sold-out items?
A: Some popular items may be restocked. We recommend signing up for restock notifications on the product page or subscribing to our newsletter for updates on new arrivals and restocks.
5. Account and Newsletter
Q: Do I need to create an account to place an order?
A: While you can place an order as a guest, we recommend creating an account to track your orders, save your preferences, and enjoy a faster checkout process in the future.
Q: How do I reset my account password?
A: If you've forgotten your password, click on "Forgot Password" at the login page, and follow the instructions to reset it. You will receive an email with a link to create a new password.
Q: How can I subscribe or unsubscribe from your newsletter?
A: To subscribe, simply enter your email address in the newsletter signup box on our homepage. To unsubscribe, click the "unsubscribe" link at the bottom of any of our emails.
6. Privacy and Security
Q: How do you protect my personal information?
A: We take your privacy seriously and use industry-standard security measures to protect your personal information. Please review our Privacy Policy for more details.
Q: Will my payment information be stored?
A: For your security, we do not store payment information. Each transaction is processed securely through our payment gateway.
Q: Do you use cookies on your website?
A: Yes, we use cookies to enhance your browsing experience and provide personalized services. You can manage your cookie preferences in your browser settings. For more information, please see our Cookie Policy.
7. Contact Us
Q: How can I contact customer service?
A: If you have any further questions or need assistance, our customer service team is here to help. You can reach us through our Contact Us page, via email at Contact@xallamforher.com.